This Privacy Policy governs the manner in which Shivayam Silks (“we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (“you”, “your”) of the website www.shivayamsilks.com (the “Site”). By using or accessing the Site, placing orders, or otherwise interacting with us, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We collect two main types of information:
A. Personal Information (Personally Identifiable)
Full name
Email address
Phone number
Billing address and shipping address
Payment details (credit card, UPI, net banking, etc.)
Order history and transaction records
Communication details (feedback, support queries)
Collected when you:
Register an account
Place an order
Contact us via email, phone, or chat
Subscribe to newsletters or promotions
B. Non-Personal / Technical Information
IP address
Browser, device, and operating system
Pages visited, time spent, click behavior
Referrer URLs
Log files and cookies
2. How We Use Your Information
Process and deliver your orders
Communicate order updates, confirmations, and support responses
Manage your account and prevent fraudulent transactions
Personalize offers, recommendations, and promotions
Send marketing messages (only with your consent)
Improve website performance and user experience
Comply with legal and regulatory obligations
3. Legal Basis & Consent
Your consent (for marketing or cookies)
Performance of a contract (order fulfillment)
Legal obligations (tax, accounting)
Legitimate interests (security, service improvement)
You can withdraw consent at any time by contacting us.
4. Sharing of Information
Payment gateways (for secure transactions)
Shipping and logistics partners (to deliver your orders)
Analytics and marketing partners (to improve user experience)
Legal authorities (if required by law)
We do not sell or rent your personal data. All partners are bound by confidentiality agreements.
5. Cookies & Tracking
Keep you logged in
Remember preferences and cart details
Analyze performance and site traffic
Provide personalized offers and ads
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Retention
Fulfilling your order
Customer service and returns
Legal and accounting obligations
After that, data is securely deleted or anonymized.
7. Data Security
SSL encryption
Secure payment processing
Restricted access to sensitive information
Regular monitoring for vulnerabilities
However, no method of transmission over the internet is 100% secure.
8. External Links
Our Site may link to other websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their privacy policies separately.
9. Your Rights
Access and request copies of your personal data
Correct inaccurate information
Request deletion of your personal data
Withdraw consent for marketing or cookies
Restrict or object to processing where applicable
Contact us anytime to exercise these rights
10. Policy Updates
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Last Updated” date. Please review this page occasionally for changes.
11. Contact Us
Shivayam Silks
📍 Address: 315, Kallikottai Main Road, Jari Kondalampatty, Salem – 636010
