Welcome to Shivayam Silks Pvt Ltd. By continuing to use this website, you agree to comply with the following terms and conditions, which govern the relationship between you the user and the website.
The terms Shivayam Silks Pvt Ltd, 'us' or 'we' refer to the owner of this website. You refers to the user, customer, or visitor of https://shivayamsilks.com/. The content of this website is for general informational purposes and may be changed at any time without prior notice.
The information and materials on this website are provided 'as is' and may contain inaccuracies or errors. Neither we nor any third party provides any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of this information and materials.
This website contains materials including design, graphics, and appearance that we own. Reproduction of this material is prohibited and may result in copyright claims.
Pricing Information
Shivayam Silks Pvt Ltd offers competitive prices to our customers. Still, the prices displayed on our site may only sometimes match the prices in our physical stores due to geographic variations. Prices and product availability on the site may change without prior notice. We accept only online payments. Partial payments will result in order cancellation, and the refund will be processed to the same account. Order confirmation and payment success will be communicated via email and mobile numbers.
Cancellation Policy
We support our customers even from a distance. Orders can be canceled within 12 hours of placement. For online payments via Credit/Debit/Net banking, refunds will be processed within 7-10 working days.
Return and Exchange Policy
Once products are shipped, returns are only accepted if the product delivered is damaged. All products are pre-checked for defects before delivery. Customers should email us about damaged products within 24 hours of delivery to initiate the return process. Refunds may take up to a week after our team approves the return request. While we strive to display the same color quality as shown on the site, variations due to device and monitor settings are not eligible for exchange. This policy is non-negotiable, and returned sarees must be in their original condition. Frequent exchange requests will not be accepted.
Payment Policy
We accept only online payments. Our payment methods include net banking, PayPal, and other card payments these gateways receive. The prices displayed on the website are final and non-negotiable. If a product is unavailable, a refund will be processed to the account from which the payment was received. Shivayam Silks Pvt Ltd is not responsible for any fraudulent activity that occurs during your transactions.
Conditions for Customer Support
Our chat window is available to resolve user queries and may be recorded for future reference. Users should refrain from using abusive language, and the chat window should not be used for cross-selling products. Shivayam Silks Pvt Ltd does not guarantee immediate responses to all queries posted via chat.